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Course Curriculum
- Welcome to the Course
- Course Roadmap
- Learning Objectives and Outcomes
- Meet your Instructor
- Anatomy of Prescription
- Common Medical Abbreviations and Symbols
- Types of Prescriptions (acute, chronic, refill, controlled substances)
- Dosage Calculations
- Identifying Errors and Red Flags
- Hands-On Practice: Reading Sample Prescriptions
- Introduction to Pharmacy Management Software
- Creating a New Patient Profile
- Entering and Processing Prescriptions
- Refill Management
- Avoiding Common Data Entry Errors
- Insurance Basics: How Pharmacy Billing Works
- Common Insurance Terms
- Processing Insurance Claims
- Handling Claim Rejections (step-by-step problem solving)
- Case Studies: Real-Life Insurance Scenarios
- Basics of Professional Communication
- Handling Difficult Customers
- Confidentiality in Conversations
- Cultural Sensitivity and Empathy in Healthcare
- Learn basics of insurance claims and billing
- Learn how to bill prescriptions to the government and third-party private insurance
- List Item #3
- Typing Speed and Accuracy
- Knowledge of ODB Formulary
- Drug-Drug Interaction Knowledge
- SIG Knowledge (Direction for Use)
- Drug Shortage Knowledge
- Insurance Handling